Freaquently Asked Questions

  • ”What

    You should always get a police report and notify your insurance company, especially if there are any injuries. if there are no other vehicles involved or you’re unsure what to do, call us at 516-431-8686. We will advise you as to the best course of action to take.

  • ”Can

    No, according to New York State Regulation 64 – any insurance company attempting to do so would find itself in direct violation of Section 2610 of the New York Insurance Code [N.Y. Ins. L. 2610 (McKinney 1997)]. It would then not only be subject to severe penalties from the Insurance Department, but it would expose itself to a civil suit by the policyholder for unfair and fraudulent trade practices.

    N.Y. Ins. L. 2610

    (a) Whenever a motor vehicle collision or comprehensive loss shall have been suffered by an insured, no insurer providing collision or comprehensive coverage therefor shall require that repairs be made to such vehicle in a particular place or shop or by a particular concern.

    (b) In processing any such claim (other than a claim soley involving window glass), the insurer shall not, unless expressly requested by the insured, recommend or suggest repairs to be made to such vehicle in particular place or shop or by a particular concern.

  • ”Will

    Yes. If it’s a company that we are under contract with, your repair is automatically guaranteed by Long Beach Auto Body and your carrier, regardless of where the car is. If you move to another state, your guarantee moves with you.

  • ”Can

    Yes. Over the past years we have dealt with every company that writes auto insurance. Our reputation is industry-known. We have contacts at all insurance companies, whether they have a direct repair program or not.

  • ”What

    No problem. Our estimators will give you many options on repairing your damage. From cost-cutting salvage parts to aftermarket parts or just a cosmetic repair, whatever the budget, we can prepare an estimate to suite your needs.

  • ”What

    We are thoroughly knowledgeable in acceptable lease return damage. We will advise you what will and will not be acceptable to your dealer upon lease return. Not all damages have to be repaired. We can advise you on what repairs to do, and then price it accordingly.

  • ”Do

    We have an arrangement with Enterprise Rent-a-car and also A Step Above Solution which leaves cars at our premise. Upon drop off of your car, we will call Enterprise for you and they will pick you up at our location or give you a car we have available on site. If you have rental coverage, both companies will bill your insurance company directly.

  • ”How

    Our average cycle time on most repairs are 3-4 days. Your repair could be different depending on your damage. We can tell you your cycle time at the time of drop off.

  • ”Can

    We are a state of the art shop and have literally repaired thousands of cars over the years. Our techs are schooled in the latest repair techniques of newer model cars. From hybrid technology to aluminum to high strength steels, we are qualified to repair any year, make or model. We use waterborne paint that is in compliance with the environment.

  • ”What

    We can handle any aspect of repair. From interior restoration to convertible top to radio and navigation replacement.

  • ”Why

    Although dealers might do good work, they send their work out to body shops, usually outside Manhattan. This means that the dealer gives up control of the repair process and the cycle time. At Long Beach Auto Body, the customer rep that starts your repair process will see it through to the end personally. You have a one-on-one relationship with the shop, instead of a dealer service writer. Dealers also do not have the direct relationships with insurance companies that we has. This translates to longer repair time and limited guarantee.

  • ”What

    We accept insurance checks, personal checks, and cash. We can also arrange to bill your insurance company directly. Payments are not due until your vehicle is released.

Not finding your question? Just ask us!

We take the time to answer all questions or concerns you may have so don’t hesitate to fill out the form below and one of our specialists will get back to you shortly.

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